Current Openings

Legal Receptionist
Appleton WI, In-Person | Full-Time

About This Role
This is an opportunity to join a recognized leader in the estate planning and elder law space - a law firm built around doing work at the highest level. Every day, our team helps families navigate some of the most consequential decisions of their lives, from drafting wills and trusts, guiding them through Medicaid planning, and helping them through probate and estate settlement. It's complex yet meaningful work, and we're looking for someone who takes both of those things seriously.

That’s why our Legal Receptionist is one of the most important people on our team. You will be the first voice someone hears when going through a difficult time, the first face a family sees when they arrive to plan for their future, and the steady presence that makes every client feel they are in the right place.

We are looking for someone who leads with empathy, thrives on genuine human connection, and understands that in our practice area, a warm and patient demeanor is not just a soft skill - it is everything.

What You’ll Do
Own the First Impression.
Serve as the warm, professional first point of contact for our clients and their families - in person, by phone, and by email. Welcome everyone with empathy and care, guide them through their visit, and ensure every interaction reflects a calm, organized, and dignified environment.

Manage Front Desk Communications
Answer incoming calls promptly, listen attentively, and route inquiries appropriately. Handle inbound and outbound communication with clarity, professionalism, and strong attention to detail.

Coordinate Scheduling and Client Flow
Schedule and confirm consultations, meetings, and follow-ups. Support attorney and team calendars, manage client arrivals, and ensure meetings stay on time and transitions run smoothly throughout the day.

Maintain a Client-Ready Office Environment
Keep the common areas and conference rooms clean, organized, and welcoming at all times. Prepare rooms in advance of meetings, ensure materials are ready, and reset spaces between appointments. Manage office supplies and inventory to support daily operations.

Support Client Intake, Records, and Documentation
Assist with gathering client information, maintaining accurate and confidential records, and supporting the team in handling client documentation through scanning, organizing, and file management.

Provide Administrative and Operational Support
Receive and distribute mail and deliveries, handle general clerical tasks, and support firm initiatives such as events, seminars, and other operational needs.

Who You Are
Empathy and Professional Presence
You bring patience, compassion, and emotional awareness to every interaction. You understand that many of our clients are seniors or families navigating difficult circumstances, and you consistently create a sense of calm, trust, and care.

Clear, Warm Communication
You communicate in a way that is both professional and approachable - whether in person, on the phone, or in writing - ensuring clients feel heard, understood, and guided.

Organization and Composure in a Fast-Paced Environment
You are highly organized and detail-oriented, able to manage multiple priorities without losing focus or professionalism, even on busy days.

Discretion and Judgment
You handle sensitive client information with the highest level of confidentiality and exercise sound judgment in all interactions.

Initiative and Follow-Through
You take ownership of your work, follow through on details, and hold yourself accountable to a high standard. You take pride in doing things thoroughly and correctly the first time.

Technical Proficiency and Relevant Experience
You are comfortable with technology and can quickly learn new systems, including legal practice management software. Experience in a client-facing, administrative, or professional services role is required; experience in legal, healthcare, or senior services is a plus. Notary Public status (or the ability to obtain it in Wisconsin) is required.

What We Offer
Competitive Compensation, based on experience and background. Starting wage of $18-$21 per hour.
Comprehensive Benefits. Package includes Health, Dental, and Vision Insurance, plus matching retirement benefits.
Generous time off. PTO, starting at 3 weeks/year paid time off, plus half-day Fridays every week to create consistent balance and flexibility.

Supportive, Invested Leadership
A leadership team that values your contributions, supports your day-to-day success, and invests in your professional growth.

Meaningful, Purpose-Driven Work
The opportunity to do work that matters—helping families protect what they’ve built and move forward with clarity and confidence.

Position Details
Job Type: Full-Time, In-Person.
Location: Appleton, WI 54914
Schedule: Monday–Thursday 8a to 5p, Fridays 8a-12p.
Job Type: Full-time
Pay: From $18.00 per hour
Ability to Relocate: Appleton, WI 54914: Relocate before starting work (Required)
Work Location: In person

Apply Today!

Or email your resume and letter of intent to legalstaff@hooperlawoffice.com